Coaching & Analytics

Know what’s happening on every call

Monitor live calls, get AI-powered coaching insights, and track rep performance — all from one dashboard. Stop guessing what to coach and start knowing.

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Live monitoring

Listen, whisper, barge

AI insights

Coaching in seconds

Every call scored

Automatic grading

Live Monitoring Live

Sarah Mitchell

Calling: James Rivera, Acme Corp

4:32

duration

Live call monitoring

Listen in without disrupting the call

Monitor any active call in real time — hear both sides and jump in with a whisper if the rep needs help. The prospect never knows you’re there.

Whisper mode sends coaching tips only the rep can hear. Barge mode lets you join the conversation directly when a deal needs saving.

Example: “Sarah is struggling with a pricing objection. Whisper: ‘Ask about their current cost per lead — reframe the ROI.’”

AI coaching insights

Ask the AI what to coach

Ask natural-language questions about your team and get specific, actionable answers. The AI surfaces coaching moments from transcripts, identifies patterns across reps, and highlights what’s working.

No more randomly sampling calls. The AI tells you exactly where to focus your coaching time for maximum impact.

Example: “Show me calls where reps struggled with objection handling this week.”

Symbo AI

Which reps struggled with pricing objections this week?

Symbo AI

3 reps hit pricing objections more than twice this week:

Sarah M.

4 objections · 1 converted

Missed the budget reframe at 2:14 and 5:47

Marcus T.

3 objections · 0 converted

Jumped to discounting instead of discovery. Pattern across all 3 calls.

Dana K.

3 objections · 2 converted

Strong reframes — use her call at 10:23am as a training example.

Capabilities

Everything managers need

From live call monitoring to AI-powered coaching, Symbo gives managers the tools to develop their team faster.

Live Listen & Whisper

Monitor calls in real time. Whisper coaching tips only the rep can hear — the prospect never knows you're there.

Call Scoring

Every call scored automatically on talk ratio, objection handling, next steps, and energy. No manual reviews needed.

Rep Performance Dashboards

Connect rates, talk time, conversion by rep — updated in real time. See who's crushing it and who needs help.

Coaching Moments

AI flags the specific call moments worth reviewing — objection fumbles, missed closes, great discovery questions. Saves hours of listening.

Transcript Search

Search across all call transcripts for keywords, objections, or competitor mentions. Find patterns across your entire team.

Team Leaderboards

Gamify performance with real-time leaderboards and streak tracking. Celebrate wins and drive healthy competition.

FAQ

Coaching & Analytics Questions

Can reps tell when I'm listening?

No. Live monitoring is silent by default — neither the rep nor the prospect knows you're on the line. Whisper mode sends audio only to the rep, and barge mode lets you join the conversation directly.

How does call scoring work?

AI analyzes each call on multiple dimensions: talk-to-listen ratio, question quality, objection handling, whether next steps were set, and overall energy. Scores update automatically after every call.

What can I ask the AI about my team?

Anything about rep performance, call patterns, coaching gaps, objection trends, conversion rates, and more. Ask questions like 'Which reps have the lowest close rate on pricing objections?' and get specific, data-backed answers.

Does this replace manual call reviews?

It dramatically reduces them. AI highlights the moments worth reviewing — objection fumbles, missed closes, great discovery questions — so you spend less time listening to full recordings and more time coaching.

Is live monitoring available on all plans?

Live monitoring, call scoring, and AI coaching insights are available on Pro and Power Dial plans. Basic analytics dashboards are available on all plans.

Ready to coach smarter?

Turn every call into a coaching opportunity

Stop random call reviews. Start data-driven coaching.

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